Fix a missing click or reward

1. Check you are in the right program and date range.
2. Copy your link again from Promote.
3. Open it from the actual published placement and inspect the final address.
4. Look for a stripped tracking parameter, a broken short link or the wrong landing page.
5. If the address is correct, ask the program manager to check tracking installation and consent behaviour.

A click does not prove that the buyer completed an eligible event. Check whether the customer signed up or paid, whether they were already a customer, whether another referral was used later, and whether the program’s attribution window still applied. Different browsers or devices can break a browser-based chain.

The program manager should verify the sale integration and event record. Do not promise credit solely from a screenshot of a click.

Provide program name, approximate time and time zone, the page or action involved, a masked record reference and the exact visible error. Explain what you expected and what appeared. Remove customer emails, bank details, credentials and unrelated records from screenshots. Continue with the support checklist.